FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and AfterPay. All transactions are processed securely.

Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placing them. Please contact us at hello@woodstore.co.nz as soon as possible and we'll do our best to help.

Shipping & Delivery

Do you ship throughout New Zealand?
Yes, we ship to all addresses across New Zealand, including rural delivery.

How long will my order take to arrive?
Standard delivery takes 7–15 business days. Rural addresses may take an additional 1–2 days.

Do you offer international shipping?
At this stage we ship within New Zealand only. We're working on international options — sign up to our newsletter to be notified when this changes.

Returns & Exchanges

What is your return policy?
Under the New Zealand Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986, you are entitled to a remedy if a product is faulty, not fit for purpose, or does not match its description. In these cases we will offer a repair, replacement, or full refund at no cost to you.

For change-of-mind returns, we accept items within 30 days of purchase provided they are unused, in original condition, and in original packaging. Please note that a restocking fee of 15% applies to any return where the box has been opened or the item shows signs of handling. Items that are damaged due to misuse are not eligible for a return under change-of-mind policy.

To start a return, email us at woodstore@gmail.com ,with your order number and reason for return. Return shipping costs for change-of-mind returns are the responsibility of the customer.