Frequently asked questions

Nothing. Shipping is free on everything, anywhere in New Zealand, with no minimum spend. No rural surcharge, no thresholds, and nothing added at checkout. The price you see on the product page is the price you pay.

Allow 7 to 15 business days. Every order is packed and dispatched from Christchurch by us, and the dispatch time for each item is shown on its product page. Rural addresses may take a little longer. You'll receive a tracking number as soon as your order leaves us.

Right now we ship within New Zealand only. We're working on expanding, so stay tuned.

That's on us. Get in touch at support@woodstore.co.nz with a photo as soon as you notice and we'll sort it, replacement or full refund, your choice. Faulty goods are covered by the Consumer Guarantees Act, we cover return shipping, and nothing is deducted from your refund.

Yes. You have 30 days from receiving your item to request a return. It needs to be unused, in original packaging, and in re-sellable condition, with proof of purchase.

Contact support@woodstore.co.nz first so we can authorise the return, as items sent back without authorisation can't be accepted.

Because shipping is free on every order, a change of mind return works like this: you pay to send the item back to us, and the shipping we paid to get it to you is deducted from your refund.

That cost depends on the size of the item and where you are, so it isn't a fixed figure. Get in touch before you send anything back and we'll confirm the exact amount first. Nothing is ever deducted without you knowing the number in advance.

This applies to change of mind only. If an item arrives faulty, damaged, or not as described, we cover return shipping and refund you in full under the Consumer Guarantees Act.

Keep wood away from prolonged direct sunlight and heat sources. Wipe spills immediately with a dry cloth. For cutting boards and kitchen pieces, apply food-safe mineral oil every few months to keep the grain nourished. Avoid dishwashers, as wood and water don't mix well over time.

Wood is a natural material, so every piece has its own grain, knots, and character. Photos are representative but your item will be unique. That's part of what makes it worth having. Natural grain and colour variation isn't considered a defect.

We work with suppliers who prioritise responsibly sourced timber. Most pieces are crafted from plantation-grown or reclaimed wood. Specific sourcing info is listed on individual product pages where available.

Visa, Mastercard, American Express and UnionPay, plus PayPal, Shop Pay, Apple Pay and Google Pay. All prices are in NZD and include GST. Payments are processed securely by Shopify.